How do I contact sellers on AliExpress

Free returnsSellers who offer the "Free returns" service use the "Free returns" symbol on their item details page. With the "Free Returns" service, you benefit from an additional 15 days (in addition to the timely delivery date) to decide whether you want to keep the item or return it without giving a reason, as long as it is unused, unwashed and in its original condition - including the original packaging, labels, etc. It's easy and quick: Easy • Simply return items on site: 1) Get the return code or sticker, 2) wait for the on-site pick-up service or bring your package to the designated service point, and 3) lastly, wait for the local warehouse to confirm receipt of your returned package. • Remember to select "Return Goods" when opening the dispute. Fast • Refund will be made as soon as we get it Confirm receipt of your returned package that meets the conditions for a refund. • Items will be shipped to a local La ger instead of going to the seller's country of origin (e.g. B. China). Scope of service • The free return service is not available in all countries. Countries currently supported include the mainland United States, Canada, Australia, the United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, the Netherlands, Poland, Brazil, and Israel.
• In addition, the free returns service is not available for all countries on AliExpress. The seller can determine whether or not to offer this extra service. Sellers who offer the free returns service have a label or symbol on their product detail page that confirms that this service is offered. Return Fee • Returning packages to a designated local collection point or via an on-site collection service is free of charge.
• Note: You can only use the free local return once per order. If you submit multiple return requests for an order, you can only use the free local return service once, and all additional return requests can still use the local return service, but you will have to pay the shipping costs for the additional return (s) to the specified local Carry the return point yourself. Therefore, to avoid the additional shipping costs, you should consider returning the products together.
Local Returns (Only for approved Italian items) You can take advantage of our “Free Returns” service within 15 days of receiving your delivery. Scope of service • Sellers are free to offer this additional service - this is usually the case when the warehouse is in In your country.
• Currently this service is only limited to products from participating Italian sellers. Conditions for submitting refund requests • The products have not yet been used. • The item is in perfect condition and in its original packaging.
Local Returns (Only for eligible Italian items) Sellers who offer the "Local Returns" service have the "Local Returns" icon above on their item details page. With the "Local return" service, you have 15 days in addition to the punctual delivery date to decide whether you want to keep the item or send it back without giving a reason.
Legal Claims The seller has other relevant requirements (warranty, return, etc.) to meet that may apply to you as a buyer depending on where you are. In most EU countries, for example, you generally have a 2-year statutory warranty and a 14-day right of return (please note that in the event of a return, the buyer must bear the costs of sending the products back to the seller) from customers in the EU