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Emergency calls in the elevator: This is changing for operators

According to the Industrial Safety Ordinance, amended in 2015, all elevators must be equipped with a remote emergency call system. The two-way communication system automatically establishes a voice connection to a constantly manned control center when the emergency call button is pressed. The transition period runs until 2020. Elevator companies are therefore calling on operators to take action now at the latest.

Labeling gives security

If the legally prescribed emergency call system is not retrofitted by the end of the transition period, this can lead to the system being shut down by the competent authority. Ruth Sinigoj adds: "In addition to worrying about the legal consequences, the operator is usually interested in the residents enjoying using the elevator and feeling safe." this marked.

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Elevator companies are increasing their storage and assembly capacities

2020 still seems a long way off, but the Schindler expert advises all operators to act as quickly as possible: “There are currently enough devices available. In order to meet the expected number of orders, we are expanding our storage and assembly capacities in the next few months. ”The company is happy to plan in advance so that the assembly routes of the service technicians can be coordinated as efficiently as possible and all retrofits can actually be carried out on time. “The earlier the order is placed, the better. It is our wish that we have received the orders by mid-2019 at the latest, so that we can divide our capacities accordingly, ”says Ruth Sinigoj. "In addition, early commissioning also signals to the legislature that the operator knows his obligations and takes them seriously."

Conversion to IP technology

Operators should sit up and take notice when Deutsche Telekom or other providers want to convert their connection to IP technology. Gradually, the analog telephone network is to be switched off and replaced by an IP-based network in which all connections that are necessary for telephoning, e-mailing, surfing and faxing are established via the Internet. This also applies to all emergency call systems for elevators that today communicate with the control center via a landline connection. If such a line is converted to IP technology, the emergency call system may no longer be able to establish a connection without conversion and thus no longer be able to make an emergency call.

Systems with an ISDN or a combined DSL and voice connection are primarily affected. In these cases, the existing emergency call system can no longer be operated as soon as the telecommunications network has been converted to IP technology. The majority of elevators, however, have a purely analog voice connection (tariffs T-Net, Call Start, Call Plus). In order for these emergency call devices to continue to function in the future without any complicated additional devices, Deutsche Telekom has promised to convert classic analogue connections within the network. “Many of our customers still use this opportunity to convert their emergency call system to mobile radio technology, because it opens the door to the world of digital elevator services,” reports Ruth Sinigoj.

Cellular connection: more than plan B

Telekom will contact the owners of the contracts concerned and offer them an IP connection. When it comes to their elevator emergency call, operators should first consult their elevator company. If the analog connection is finally terminated by Telekom after several offers to switch, all that remains is to retrofit the elevator emergency call. In any case, investing in the cellular module is a good investment. On the one hand, the system will not be affected by the IP changeover, and on the other hand, the costs will be amortized in a few years.

Emergency plan is mandatory

In addition to the emergency call system, an emergency plan has been required for every system since the amendment to the Industrial Safety Ordinance, which must be updated regularly. This contains, among other things, information on the location of the elevator, the responsible employer and people who can carry out an emergency rescue. First aid instructions and rescue instructions are also provided. For elevators with a modern emergency call system, it is sufficient if the emergency plan is stored with the emergency service and in the operator documentation. In the case of systems that are not connected to an emergency service, but for which an authorized person is still responsible for the emergency rescue, the emergency plan must be visibly attached near the elevator.

Author: Jan Steeger, Schindler Germany

If the emergency call system is not retrofitted, this can lead to the system being put out of operation by the competent authority.