You can make video calls in Oman

You can't make a FaceTime call on your iPhone, iPad, or iPod touch

You need a cellular or Wi-Fi connection to use FaceTime on your iPhone, iPad, or iPod touch. A broadband connection over Wi-Fi is required for FaceTime.

The problems with FaceTime might be due to one of the following reasons:

  • FaceTime and FaceTime audio calling may not be available for all countries, regions, or carriers.
  • FaceTime is not available or may not appear on devices purchased in Saudi Arabia, Pakistan, and the United Arab Emirates, including Dubai. However, on iOS 11.3 or later, FaceTime is available on the iPhone, iPad, and iPod touch in Saudi Arabia. And with iOS 12.4 or later, FaceTime is available on the iPhone, iPad, and iPod touch in Pakistan. Update your device to get FaceTime in Saudi Arabia and Pakistan.
  • Call forwarding is not available on FaceTime.
  • You're switching from a FaceTime call to a phone call or FaceTime audio call. To do this, end the current call and make a new call.
  • Make sure there is no FaceTime outage.

Cannot make or receive FaceTime calls

If none of the above applies to your problem and you still cannot make or receive FaceTime calls, do the following:

  1. Make sure your device is connected to the internet using Wi-Fi or cellular data.
    This article provides more information if you are using a router, firewall, or security software that is restricting Internet access.
  2. If you're trying to use FaceTime over a cellular data connection, make sure the Use Cellular Data option is turned on for FaceTime. Go to Settings, tap Mobile Network, or tap Cellular Data, then turn on FaceTime. If you're using an iPad, you'll see Settings> Cellular Data.
  3. Go to Settings> FaceTime and make sure FaceTime is turned on.
    • If you see "Waiting to activate," turn off FaceTime and then turn it on again. Find out what to do if FaceTime won't activate here.
    • If you don't see the FaceTime setting, make sure the camera and FaceTime aren't turned off in Settings> Screen Time> Restrictions> Allowed Apps.
    • Make sure you have the correct phone number or email address.
  4. Go to Settings> General> Date & Time, then turn on Set Automatically.
  5. Restart the device.
  6. Update your device to the latest version of the operating system.

You're having connection or sound quality issues with FaceTime

If your cellular data connection, Wi-Fi is slow, or other users are streaming audio or video on the same Wi-Fi network, you might experience the following issues:

  • Warning messages about connection problems or failed connection
  • Choppy video calls
  • Black screen
  • Abandoned calls

Make sure that both you and the person you are talking to are using a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection.

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