What do we do after the hotel management

Hotel manager: duties, requirements and career

The hotel manager is entrusted with the task of running a hotel successfully. So how do you run a good hotel? The hotel management is carried out by the hotel owner or the manager or hotel director.

This post is about the topic of hoteliers: We explain tasks, training, career opportunities and the salary prospects of a hotel manager to you.

What this post is about:

Be a hotelier

The hotel management is carried out by the hotel owner or the manager or hotel director. Why is that worth mentioning?

This is worth mentioning because more than 50% of the hotels in Germany are still owner-managed, which is still a top value worldwide.

The personal merging of hotel owners and hotel managers is therefore not uncommon. The central task of the hotel management is the "lean", targeted hotel management with hotel occupancy that achieves the best market price.

The hotelier occupies a leading position in the hotel industry and, like the medical profession, is highly regarded. A business degree with a focus on hotel management is an advantage as preparation for the job, but not mandatory.

Many successful hotel managers take up the profession practically with their mother's milk, are lateral entrants or have completed training as a hotel manager or hotel clerk.

What does a hotel manager do?

The hotel management - especially in large chains - is often entrusted to a hotel manager who takes on a wide range of tasks. The hotelier is usually responsible for all departments of the hotel and often works independently.

Hotel management requires excellent people skills and a calm, professional, approachable demeanor.

As a hotelier, you are responsible for budgeting and financial management and you have to plan, organize and manage all hotel services, including reception (reception, concierge and reservations), the food & beverage area and housekeeping.

In larger hotels, you will often have a specific role, such as guest services, accounting or marketing, and your role will be part of a general management team.

Hotel manager responsibilities:

  • Plan and organize accommodation, meals and other hotel services
  • promote and market the company
  • Manage budgets and financial plans and control expenses
  • keep statistical and financial reports.
  • Set and achieve sales and profit targets
  • Analysis of sales figures and development of market and revenue management strategies
  • Recruit, train and oversee personnel
  • Work planning for individuals and teams
  • Reception and greeting of guests
  • deal with guest complaints and comments
  • Address problems and correct errors accordingly
  • ensure that events and conferences run smoothly
  • Supervision of maintenance, deliveries, renovations and furnishings
  • negotiate with contractors and suppliers
  • Ensuring security for guests
  • Conduct property and service inspections
  • ensure compliance with requirements, health and safety regulations and other statutory provisions

Difference between hotel manager and hotel manager

The two terms or job titles used in the hotel industry, hotel director and hotel manager, are often used interchangeably; but even in this case the competencies and tasks associated with the position can be very different. That depends on how the individual hotel business is set up.

But as a rule, hotel manager is just the German term for a hotel manager and is responsible to the hotel in every respect. In hotel chains and internationally oriented companies, the position is also advertised as general manager.

Requirements for the job of hotel manager

The education and professional background required for a position as a hotel manager will depend on the specific management position, the size of the hotel and the responsibilities associated with the position.

In the accommodation industry, industry experience is required as one of the basic qualifications for almost all management positions.

While not always required, most employers strongly prefer that an applicant have a bachelor's degree in hotel management or a closely related field.

A college degree may be required for a position as general manager or any other senior management position, but this is not always the case.

A position in the industry and industry experience can often serve as a substitute for a missing university degree.

A postgraduate degree is usually not required for admission unless your first degree is in a non-relevant subject or you lack work experience.

Master's, diploma and certificate courses in hotel and / or hospitality management are offered at various institutions.

Many of these courses are open to graduates of all disciplines with little or no experience, as well as non-graduates with significant hotel or management experience.

Required skills and competencies

Critical thinking

It's not uncommon to hear from a hotelier described as a professional problem solver. They work in a fast-paced environment where they need to develop practical and creative solutions to any problems that may arise.

To properly interpret financial information, a hotel manager must have a good knowledge of math and be able to make decisions based on a combination of personal experience and company reports.

communication

Effective reading and comprehension skills are essential for a hotel manager. Hoteliers are required to write business letters, company reports, and problem analysis summaries.

Excellent grammar and word choice are crucial. Hotel managers are often required to give presentations to employees, guests, and business executives, so effective public communication skills are a must.

Knowledge of human nature

Guest matters must be approached with patience, understanding and tact, even under difficult conditions; however, dealing with guests is only one component of a hotel manager's duties.

He or she must also be able to motivate his or her staff, demonstrate leadership skills, and demonstrate the ability to understand problems and resolve potential conflicts.

Typical tasks of a hotel manager

  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills combined with a high level of initiative
  • Ability to manage a diverse environment with an emphasis on guests and customer service
  • Well organized
  • Good business and commercial acumen
  • enthusiasm
  • Strong leadership and skills in motivating employees, including the ability to build strong relationships with guests and staff
  • Energy, stamina and the ability to work under stress
  • Creativity: think quickly and solve problems on the spot, while remaining calm
  • Finance, budgeting and inventory skills
  • Knowledge of food, food hygiene including HACCP and food preparation

How do I become a hotel manager?

Ideal qualifications to become a hotelier result from training as a hotel manager or hotel manager, practical work and / or studying at a hotel management school.

There is a high fluctuation in the hotel industry and good, young skilled workers can be retained through regular salary increases - employers change frequently.

In contrast to many other industries, this is not a shortcoming, but if you as a hotelier have numerous brand names and various departments (front office, sales, purchasing, back office) on your résumé, this means more experience and reputation.

Some large hotel groups operate programs to recruit senior executives, although experience can be used to advance to leadership positions.

The duration of training for these hotelier recruitment programs varies, but is typically between one and two years, with the goal of training future operations managers.

Graduate programs vary by employer and can be specific to certain aspects of hotel work or, more generally, to all establishments. In general, the hotels try to give the graduates the broadest possible understanding of hotel management.

Training as a hotelier

Depending on the program, the training will include some or all of the following elements:

  • Restaurants
  • Bars
  • Sommelier training
  • Room service
  • conference
  • banquet
  • reception
  • Reservations
  • Concierge desk
  • Guest Relations
  • Night Management
  • Housekeeping

During the training program you will be supported and coached by senior managers and a mutually agreed personal development plan will be drawn up. Regular progress reviews are also carried out.

Employers often require graduates to be geographically mobile, especially within larger hotel chains. If you decide to work as a hotelier for a larger chain, you may have to be prepared to move during your training.

This could include staying in hotels abroad or in other parts of the country. After successfully completing the program, you will be employed as a department head or deputy manager.

Specialist courses in customer service, finance, revenue management, marketing, human resources, and food safety will likely be part of the training if required.

In order to deepen business knowledge, a Master of Business Administration (MBA) to disposal. Or you can acquire a qualification in finance or accounting to improve your skills and specialize in a specific area of ​​hotel management.

The working conditions of a hotel manager

1) Travel:

Not a normal part of the working day (except on cruise lines). Overseas employment possible.

2) Working hours:

Antisocial; The average hotel manager's schedule can be challenging. Due to the fact that hotels operate around the clock, a hotel manager can expect long shifts that include holidays, weekends, and late working hours.

3) Location:

Opportunities exist primarily in major cities across the country, but also in hotels in rural areas.

4) Opportunities for self-employment:

Possible if you are the owner of the hotel.

The average working environment in a hotel is fast moving due to constant interaction with other managers, employees, investors and guests.

Once a hotelier begins moving into upper management, including senior executives and department heads, their schedule resembles a more traditional work day with some holidays and weekends off.

Career prospects of a hotel manager

Since the hospitality industry is generally young and staff turnover is quite high, the prospects for advancement are good for motivated graduates.

The promotion usually takes place from trainee to Assistant Front-of-House Manager or Assistant Food and Beverage Manager, to Deputy Manager and then to Head of Department.

The speed of advancement to the management level depends mainly on the size of the hotel and your success as a trainee, but can usually be achieved within two years.

It can take longer to reach the post of hotel or general manager - usually another five to six years - and this may involve moving several times and / or changing employers.

Within larger hotel groups, promotion may be in a more strategic role, such as corporate marketing, human resources, or finance, which may require additional qualifications.

There could also be an option to work at corporate headquarters or at the regional level. There are also opportunities for experienced managers to work as management consultants.

In general, advancement prospects are good for those with skill, strong interpersonal skills, and a high level of motivation, although much depends on the size and type of organization. Hotel management is an area in which you can make progress very quickly.

Most managers start out as department heads or managers with responsibility for overseeing operations in a specific area, such as the reception or bar, before becoming managers on duty throughout the hotel. The general manager is the senior manager of a hotel or venue.

Typical employer of a hotel manager

Most people think that larger hotel chains are the only companies that employ hotel managers. While it is true that they do, there are a significant number of accommodation companies and independently owned hotels that also hire hotel managers.

Each type of establishment offers a different type of experience for staff and guests, and everyone can choose which one suits them best. In smaller, privately run city hotels, for example, the manager (who can also be the owner) takes care of all business matters directly.

On the other hand, when you work as a manager for an international, global hotel group, you have a large team of employees, each with their own specific responsibilities.

International hotel chains, often located in exotic locations, offer a wide variety of dining, entertainment and leisure facilities. Facilities in smaller hotels are often limited and can be of a lower standard. On the other hand, they are clearer, more familiar and offer an even more personal touch to the guest.

Employer of a hotel manager

  • Hotels
  • Bed and breakfast accommodation
  • guest houses
  • Large multinational hotel chains
  • Motels
  • Residence and country clubs
  • small independent family owned hotels
  • Travel lodges
  • Vacation spots
  • Cruise ships
  • Conference centers (including those on university campuses)
  • Amusement parks with accommodations

If you plan to specialize early in your hotel management career, you need to choose your first job carefully as some hotel groups offer more options than others.

Why become a hotel manager?

No two days are the same for a hotelier: if you love versatility, this is the job for you! Variety is guaranteed, both in terms of the tasks and the guests you deal with, who often come from all over the world.

As a hotel manager, you also have the choice of finding a corporate style that suits you: you might want to run a small, independent boutique hotel or a hotel with hundreds of rooms belonging to a famous international chain with operations in many different locations around the world :

Big cities, seaside or mountain resorts, exotic holiday destinations - the opportunities to find work are numerous, as the tourism and hotel industries are one of the most important areas of employment in the world.

Starting a hotel from scratch, opening a new hotel, making a hotel a success or getting a hotel out of a crisis is undoubtedly a source of great professional satisfaction that motivates a hotel manager to improve the quality of work, as well as positive feedback and the good reviews from satisfied guests.

In addition, the job of hotel manager guarantees excellent pay and often offers the opportunity to live in the workplace, i.e. directly in the hotel to be managed.

What is a cluster general manager?

The cluster general manager is responsible for managing and evaluating the day-to-day operations of several hotels in a group, which are combined under one roof, the so-called cluster.

As a hotelier, the Cluster General Manager is responsible for ensuring that the highest standards are achieved in accordance with the hotel's operational and profitability goals, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and the Achieving a return on investment for the hotel include.

example

A hotel group operates two hotels in Berlin and another in Potsdam, along with many others in southern Germany. In order to save resources and because of the proximity to one another, a single hotel manager is commissioned to run the three hotels in Berlin and Potsdam. He or she is then cluster general manager of these three companies.

How much do you earn as a hotel manager?

A hotel manager in Germany usually earns between € 2,761 and € 7,814 with 40 hours per week.

The additional services include:
- bonuses
- Pension and life insurance
- private health care
- systems of co-ownership
- free accommodation
- a company car
- Meals while on duty
- Allowance for clothing or provision of uniform
- a flexible working rhythm and
- include discounted hotel accommodations worldwide.

The salary of a hotel manager is average across Germany € 4,393 per month. These figures were determined on the basis of 438 data sets collected over the past two years.

With regard to the salary range, it should be noted that the lower monthly salaries start at € 2,761, but hotel managers in the upper regions can earn up to € 7,814 and more.

As with almost all professions, the location of the employer, along with many other factors, has an individual influence on the level of the salary. For example, the average monthly salary in the northernmost federal state of the republic is around € 3,808.

If, on the other hand, you work in the south, for example in Baden-Württemberg, you can expect an average salary of € 3,906. In this context, it should be noted that the analysis of the nationwide data regularly leads to the result that salaries in the south of Germany tend to be higher than in the north.

However, as when comparing earnings in urban areas with those in rural areas, it should be noted that the cost of living often increases in line with salaries.

Work experience and age play a major role:

But the size of the company is also decisive for the salary:

Depending on the size of the company, position, location, professional experience, international experience, degree, bonus and personal commitment, the salary is influenced and accordingly rises well above the average, whereby it can exceed € 6,000 per month.

It is worth remembering that this is the median salary, so there will be a considerable difference between what the top 10% hotel managers earn and what the bottom 10% earn.

Other factors such as bonuses, overtime pay, and vacation pay will also affect how much a hotelier earns per year.

Example salaries by federal state: Hotel manager

For example, a hotelier in London makes an average of £ 85,000, with a range of £ 50,000 to £ 200,000 for the largest and most prestigious hotels in the capital of England.

Sources: Salary.de, Salary comparison.com, Stepstone.de, Prospects.ac.uk